(A) Quality performance
(B) Low costs
(C) Mass distribution
(D) All of the above

(A) High product efficiency
(B) Low costs
(C) Mass distribution
(D) All of the above

(A) Many new consumer capabilities
(B) Many new company capabilities
(C) Many new consumer and company capabilities
(D) None of the above

(A) Demographic environment, economic environment and physical environment
(B) Technological environment, political-legal environment and social-cultural environment
(C) Both a & b
(D) None of the above

(A) Capture a higher percentage of Supply Chain Value
(B) Capture a higher percentage of Demand Chain Value
(C) a & b
(D) None of the above

(A) Communication channel
(B) Distribution channel
(C) Service Channel
(D) None of the above

(A) Increases, decreases
(B) increases, increases
(C) Decreases, increases
(D) Decreases, decreases

(A) Quality, service and price
(B) Quality, service and product
(C) Quality, sales and product
(D) Quality, sales and prices

(A) quality and service
(B) Service and price
(C) Quality, service and price
(D) None of the above

(A) a combination of products and services
(B) a combination of services and information
(C) a combination of information and experiences
(D) a combination of product, services, information and experiences