(A) organisational behaviour

(B) organisational citizenship

(C) employee productivity

(D) none of these

(A) complexity of the job to perform

(B) conceptual skill required by the job

(C) relative job worth for an organization

(D) physical skills required by the job

(A) job performance

(B) job evaluation

(C) job description

(D) none of these

(A) process of appraisal

(B) process of selection

(C) motivation

(D) learning and development

(A) friendly in nature

(B) pleasing and consistent

(C) cordial and available

(D) all the above

(A) job requirement

(B) job enhancement

(C) job analysis

(D) job enrichment

(A) recruitment function

(B) customer care service

(C) payroll function

(D) all of the above

(A) identifying cost involved in hr

(B) value of hr

(C) worth of hr

(D) all of the above

(A) an hr balanced scorecard

(B) strategic human resources management (strategic hrm)

(C) concreteness or congruence

(D) human resources program evaluation